EXCHANGE POLICY
Policy
Exchange Policy
Last updated: May 2026
Brimzy offers a hassle-free 7-day exchange policy because we want you to love what you wear. 🧢
01. Exchange Window
You can request an exchange within 7 days of receiving your order. Requests made after 7 days will not be accepted.
02. What Can Be Exchanged?
| ✅ Eligible | ❌ Not Eligible |
|---|---|
| Wrong color/style received | Used, washed, or worn caps |
| Manufacturing defect | Sale/clearance items (final sale) |
| Items damaged by customer |
03. How to Request an Exchange
- Step 1: Message us on WhatsApp or email within 7 days
- Step 2: Share your order number + photos of the product (with tags visible)
- Step 3: Our team confirms your exchange within 24 hours
- Step 4: Ship the item back to us (we'll share the return address)
- Step 5: Once received and inspected, we ship your new item within 2 business days
04. Exchange Shipping
🔁 If the exchange is due to our mistake (wrong item/defect) — we cover all shipping costs.
If you simply want a different style — return shipping is on you, but we'll ship the replacement for free.
05. Condition Requirements
For an exchange to be accepted, the product must be:
- Unworn, unwashed, and in original condition
- Free from any stains, odor, or damage
🔄 Need an Exchange?
Email: officialbrimzy@gmail.com
WhatsApp: +92 3364811835
We'll sort it out quickly — no drama, no hassle.