REFUND POLICY

Policy

Refund Policy

Last updated: May 2026

At Brimzy, your satisfaction is our priority. If something isn't right with your order, here's how we handle refunds.

01. Refund Eligibility

You may be eligible for a refund in the following situations:

You received a damaged or defective product
You received the wrong item (different from what you ordered)
Your order was not delivered within 15 business days and the courier confirms it is lost

Important: We do not offer refunds for change of mind or if the cap has been used/washed after delivery.

02. How to Request a Refund

Contact us within 48 hours of receiving your order
Send a WhatsApp message or email with your order number and photos/video of the issue
Our team will review your request within 24 hours

03. Refund Process

Payment Method	Refund Timeline
JazzCash / Easypaisa	1–3 business days
Bank Transfer	3–5 business days
Cash on Delivery	Refund via JazzCash/Easypaisa/bank within 3–5 days

04. Return Shipping

If the refund is due to our error (wrong/damaged item), Brimzy covers return shipping. For other cases, return shipping is the customer's responsibility.